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Reservations Agent Crowne Plaza Docklands, Royal Victoria Dock, Western Gateway, London, E16 1AL

At Crowne Plaza London Docklands we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

The Exciting Opportunity

The position of Reservations Agent has become available at Crowne Plaza Docklands. Reporting into the Reservations Manager, you will be responsible for receiving telephone enquiries and taking appropriate action to convert the call to generate a 'sale', handle all reservations enquiries, input reservations at a high quality level and upsell all areas of the hotel. The successful applicant for this role will deliver excellent customer service, have a positive ‘can do’ attitude, be willing to learn and show that they care.
 

Where Will You Be Working?

Crowne Plaza London Docklands offers 4-star accommodation in one of London’s fastest growing districts and the heart of the 2012 iconic sporting victories. We are just minutes from key event locations such as the ExCeL Exhibition Centre, The O2 Arena and Stratford City.

What’s In It For You?

People love to work with Redefine|BDL Hotels because…

  • We focus on health, wellbeing and our communities
  • Our people are truly engaged at work
  • There’s open, clear communication from the top
  • We’ve got great career development opportunities
  • There’s a culture of transformation and innovation


We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;

  • Discounted hotel room rates for you AND your friends and family that will make you really popular!
  • Incentive programmes
  • Money off high street retailers
  • Flexible working arrangements because we know your life comes first
  • Free meals on duty 


What Are We Looking For?

We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests. Experience in a similar role is preferable but full training is provided.


The Bigger Picture


Crowne Plaza London-Docklands is managed by Redefine|BDL Hotels; an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriot and Wyndham. At Redefine|BDL we stand out from our peers, transforming hotels to perform exceptionally.


So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!

Crowne Plaza Docklands
Royal Victoria Dock, Western Gateway, London, E16 1AL

  • Job Ref RBH998
  • Branch Crowne Plaza Docklands
  • Location Crowne Plaza Docklands, London
  • Salary/Benefits Competitive Salary
  • Contract type Permanent
  • Hours Part Time
  • Shift pattern 9:30AM TO 2:30PM
  • Hours per week 25
  • Posted date 11/10/2017
  • Closing date 11/11/2017

Crowne Plaza London Docklands – Excel is a great urban hideaway in the heart of London's thriving Docklands area. Located only 5 minutes' walk from the Docklands Light Railway station, it's an ideal base for visiting the city's many attractions.

Emirates Airline Cable Cars are located just next to the hotel, making for a fun and convenient form of travel or just a high flying experience with spectacular views of London. The hotel's restaurant with al fresco terrace dining and swimming pool and health club give you those much needed comforts after a hard days shopping and exploring.

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